Shipping Policy

We ship your order quickly and safely to the address you provide throughout Europe.

Shipping Costs

For shipping items within the Netherlands, we charge €6.95. Belgium and Germany €10,95 and for other EU countries, it's €22,50. If your order exceeds €75,- (within the Netherlands), we will not charge shipping costs. For other EU countries, no shipping costs will be charged for orders above €150,-.

Please note!: If you return one or more items and the total amount of your order falls below €75,- (NL) or €150,- (EU), the shipping costs will still be charged. This amount will be deducted from your refund.

Delivery Time

Delivery time depends on your location. We do our best to deliver every order as quickly as possible. Within the Netherlands, you will usually receive your order within 1-2 business days. For orders to other EU countries, the delivery time is approximately 3-7 business days, depending on the destination country.

Track & Trace

You will receive a shipping confirmation email once your order is on its way. This email will contain a track & trace code that allows you to follow your package. This way, you know exactly where your order is and when it will be delivered.

Do you have any questions? Please feel free to contact us. We are happy to help you!

Size Chart and Fit Guide

Find the perfect fit with our size charts. Measure yourself according to the instructions below and compare your measurements with our charts.

How to measure yourself?

Bust: Measure around the fullest part of your bust, keeping the measuring tape horizontal.

Waist: Measure around the smallest part of your waist, usually just above the navel.

Hips: Measure the widest part of your hips and buttocks.

Tip: Preferably measure in your underwear and keep the measuring tape snug, but not too tight.

Size Chart Tops and Dresses

Size Chart Jeans & Pants

Between two sizes? Choose the larger size for a comfortable fit, or the smaller size for a more fitted silhouette.

Different sizes for different items? That's completely normal! For each garment, choose the size that best matches the indicated measurements.

Unsure about the fit? Check the product description for specific fit information such as 'runs small' or 'loose fit'. Inseam lengths are very personal. Look in the product description for more information about the item itself.

Need help?
Still unsure about your size? Feel free to contact us, we are happy to help you with personalized size advice!

Return Period
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. The item should not show any signs of use, such as food or makeup stains, body odors, or cigarette smells. Worn, assembled, or dried items will not be credited. 

Exceptions/Non-returnable Items
Due to hygiene reasons, swimwear cannot be returned. Items from special price/sale with 50% discount or more unfortunately cannot be returned. Gift cards also cannot be accepted.

• If these conditions are not met, we reserve the right to send returns back and charge the shipping costs to the buyer.
• We do not offer a guarantee on zippers, buttons, rhinestones, sequins, etc.
• The shipping risk and costs of returns are for the BUYER. We advise you to send your return via Post NL with a track & trace code and to keep this code until your return has been processed and the amount has been received in your account or settled with Klarna.
  
• No washing guarantee is provided. Problems arising during washing are at your own responsibility.
• Your return will be processed within 10 business days.  

How to request a return?

1. Log in to your customer account on our website
2. Go to your order history and select the order
3. Click on 'Request Return' and select the items you wish to return
4. Indicate the reason for your return
5. You will receive an email confirmation of your return request, followed by an approval email
6. Carefully pack the items in their original packaging with tags still attached
7. Fill out the return form and include it with your return
8. Send the package to our return address

Don't have a customer account?

Then send an email to info@bytazhfashion.nl with the subject RETURN+ORDERNUMBER and state your order number. Indicate which items you wish to return and the reason for the return. You should also fill out the return form and include it in your package.  

Please note: returns must be sent exclusively to the following address:

byTaZH Fashion
Returns department
Spoorsingel 22
1941 JM Beverwijk

If your return is accepted, we'll send you an email with an approval notification. Items sent back to us without first requesting a return will not be accepted. 

Important when returning with Klarna!

Did you pay for your order via Klarna?

Then do not register your return directly with Klarna. We will process your return as soon as we have received the package and checked it for good condition. After that, we will adjust the payment with Klarna. Please do register your return via our return procedure, so we can help you as quickly as possible.

What happens if you do register the return with Klarna?

If you register a return with Klarna yourself, it will appear as a dispute in our system. This dispute must first be removed before we can proceed with a refund. This is a lengthy process and significantly delays the processing of your return and refund. To prevent this, we kindly ask you not to register your return with Klarna and to only register it through us. 

For questions, you can always contact us via info@bytazhfashion.nl .  

Order not deliverable after all
We carefully check our online assortment constantly. Unfortunately, it may happen that during order processing, an item turns out to be out of stock. If an item is unexpectedly not available, we will notify you by email within 5 business days, and we will refund the amount paid within 5-7 business days or adjust the Klarna invoice.

Exchanges
The quickest way to get the item you want is to make a separate purchase for the new item.

Damage and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Complaints
During the shipping process, we check all items for damage and manufacturing defects. Of course, it can happen that a delivered product is damaged. Therefore, check your order immediately upon receipt, even if you only need the products later.
If you have received a damaged product, please contact us within 24 HOURS.
Send an email to info@bytazhfashion.nl  with the subject DAMAGE+ORDERNUMBER. Describe the damage and attach a clear photo.

byTaZH will contact you within 1-2 business days. Complaints via Facebook, TikTok, and Instagram unfortunately cannot be answered.

If the damage or complaint is not reported within 24 hours of receipt, byTaZH Fashion may reject it.

EU 14-day cooling off period
Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within ten business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bytazhfashion.nl.

Happy shopping!

Trade name: byTaZH Fashion (Online Fashion Store)

Post- and return adres: Spoorsingel 22- 1941 JM Beverwijk, Netherlands

Showroom: Bankenlaan 62A- 1944 NN Beverwijk, Netherlands

Phone number: (+31) 06 83 286 927

Email: info@bytazhfashion.nl

Chamber of Commerce number: 75547775

Vatnr NL002013787B52